Terms of Use

GENERAL TERMS AND CONDITIONS

This website is operated by Maison Elara London. Throughout the website, the terms "we", "us" and "our" refer to Maison Elara London. Maison Elara London offers this website, including all information, tools and services available on this site, to you, the user, on the condition that you accept all terms, conditions, policies and notices stated here.

By visiting our website and/or purchasing a product from us, you make use of our "Service" and agree to the following general terms and conditions ("Terms of Use", "Terms"), including the additional terms and policies referred to herein and/or available via hyperlink. These Terms apply to all users of the website, including but not limited to visitors, suppliers, customers, merchants and/or content contributors.

Please read these Terms of Use carefully before visiting or using our website. By visiting or using any part of the site, you agree to these terms. If you do not agree to all the terms of this agreement, you may not visit the site or use the services.

All new features or tools added to the current offering are also subject to the Terms of Use. You can review the most recent version of the Terms of Use at any time on this page. We reserve the right to update, change or replace any part of these Terms of Use.

ARTICLE 1 – CONDITIONS RELATING TO THE ONLINE SHOP

By accepting these Terms of Use, you declare that you are of legal age in your country of residence and that you have given your minor children permission to use this site.

You may not use our products for illegal or unauthorised purposes, nor may you violate any laws in your jurisdiction (including but not limited to copyright laws).

You are prohibited from transmitting worms, viruses or any other harmful code. Any violation of these terms will result in immediate termination of your services.

ARTICLE 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone, at any time, for any reason.

You acknowledge that your content (excluding credit card information) may be transmitted unencrypted and that this involves: a) transmission over various networks, and b) technical modifications to comply with the connection requirements of networks or devices.

Credit card information is always encrypted during transmission over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, use of the Service, or access to the Service without our express written permission.

The headings used in this agreement are for convenience only and do not limit the scope of these terms.

ARTICLE 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible for inaccurate, incomplete or incorrect information on this website. The content of this website is intended solely for general information purposes and may not be used as the sole basis for decision-making. Use of the content is at your own risk.

This site may contain historical information that is not necessarily current and is provided for reference only. We reserve the right to modify the content of this site at any time, without obligation to update it. It is your responsibility to monitor changes on our site.

ARTICLE 4 – CHANGES TO SERVICE AND PRICES

Our product prices are subject to change.

We reserve the right to modify or discontinue the Service (or any part of its content) at any time, without prior notice.

We are not liable to you or any third party for any modification, price change, suspension or discontinuation of the Service.

Formation of contract: The presentation of products in the webshop does not constitute a legally binding offer, but a non-binding online catalogue. By clicking the "Buy" button, you make an offer to enter into a purchase agreement. After placing your order, you will receive an automatic email confirmation, but this does not constitute contractual acceptance.

Warranty: Statutory warranty rights apply.

ARTICLE 5 – PRODUCTS OR SERVICES

Some products or services may be available exclusively online through our website. These products or services may only be available in limited quantities and can only be returned or exchanged in accordance with our return policy.

We have made every effort to display the colours and images of our products as accurately as possible. However, we cannot guarantee that the colours displayed on your screen exactly match reality.

We reserve the right to limit the sale of our products or services to any person, geographic area or jurisdiction. We may exercise this right on a case-by-case basis. We also reserve the right to limit the quantities of any product or service we offer. All product descriptions and prices may be changed at any time at our sole discretion.

All our products are shipped directly from our suppliers in China to the consumer. Any additional costs, such as customs duties or import taxes, are the responsibility of the customer.

ARTICLE 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order. We may, at our sole discretion, limit or cancel quantities per person, per household or per order.

You agree to provide current, complete and accurate information for all orders placed in our store. You also agree to promptly update your information, including your email addresses, credit card numbers and expiry dates, so that we can complete your transactions and contact you if necessary.

For more information, please refer to our return policy.

ARTICLE 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we have no control or responsibility. You acknowledge and agree that we provide these tools "as is" and "as available", without any warranties. Use of these tools is at your own risk.

ARTICLE 8 – LINKS TO THIRD PARTIES

Some content, products and services available through our Service may include elements from third parties.

Third-party links on this site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating their content and accept no liability for materials, products or services of third parties.

Please read the terms of these third parties carefully before completing any transaction.

ARTICLE 9 – COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you send us ideas, suggestions or other documents, you agree that we may use them at any time and without restriction.

We are not obliged to:
1. Treat such submissions confidentially;
2. Pay any compensation;
3. Respond.

ARTICLE 10 – PERSONAL DATA

The provision of personal data through the webshop is subject to our privacy policy.

ARTICLE 11 – ERRORS, INACCURACIES AND OMISSIONS

Our website may contain typographical errors or inaccuracies relating to product descriptions, prices, promotions, delivery times or availability. We reserve the right to correct any errors or inaccuracies, even after an order has been placed.

ARTICLE 12 – PROHIBITED USE

In addition to the prohibitions already mentioned, you are prohibited from using the site or its content for illegal, fraudulent, discriminatory or offensive purposes, or from spreading viruses or collecting personal data of others.

We reserve the right to block your access in the event of a violation.

ARTICLE 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that the use of our service will be uninterrupted, timely, secure or error-free. All products and services are provided "as is".

We are not liable for any damages arising from the use of our services or products.

ARTICLE 14 – INDEMNIFICATION

You agree to indemnify Maison Elara London and its partners against any claim arising from your breach of these terms.

ARTICLE 15 – SEVERABILITY

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

ARTICLE 16 – TERMINATION

These terms remain in effect until terminated by you or us. In the event of a violation, we may immediately terminate your access to our services.

ARTICLE 17 – ENTIRE AGREEMENT

These terms constitute the entire agreement between you and Maison Elara London and supersede all prior agreements.

ARTICLE 18 – GOVERNING LAW

These Terms of Use are governed by and construed in accordance with the laws of England and Wales.

ARTICLE 19 – CHANGES TO THE TERMS AND CONDITIONS

We reserve the right to modify these terms at any time. By continuing to use the site after a change, you accept the new terms.

ARTICLE 20 – CONTACT INFORMATION

Questions regarding these general terms and conditions can be directed to: info@maisonelara.com

GENERAL SALES CONDITIONS

In the event of loss, non-return or impossibility of recovering the product, administrative costs of up to 10% of the product value may be deducted from the amount to be refunded.