Shipping policy

SHIPPING POLICY

Average Delivery Times
Below you will find the average delivery time for all our parcels:

* After placing your order, we need 1 to 3 working days to process it. On working days this usually takes one working day, but if you order on a Friday evening or over the weekend, the processing time may be slightly longer.
* Once your order has been processed, it will be shipped and delivery takes an average of 8 to 12 working days.

We do our best to make the ordering and delivery process as straightforward as possible for our customers. If you have any questions or comments, please do not hesitate to contact our customer service team. Below you will find an explanation of how your order is processed and delivered.

Place an Order
The ordering process at Maison Elara London is as simple as possible:

1. Go to the product page and add the desired item to your shopping basket by clicking the black "Add to cart" button.
2. Check that you have selected the correct option. Then click "Continue to payment".
3. On the information page, enter your exact contact details. Check that all information is correct. Then click "Continue to delivery".
4. On the delivery information page you can review your details. It will also state that all shipping is completely free – as a token of appreciation, we always cover all shipping and delivery costs. Then click "Continue to checkout".
5. At Maison Elara London you can choose from several payment methods. All options are secured with SSL encryption, guaranteeing a safe payment environment.
   * Klarna (deferred payment)
   * Credit card (AMEX, Mastercard, Maestro, Visa)
   * PayPal account
   * EPS
   * Sofort (direct payment)

After choosing your payment method, click "Complete order". You will be redirected to your chosen payment platform, where you can follow the instructions to complete your order. Should you experience any problems, our customer service team is always there to help.

Shipping Costs
We cover all shipping costs. Your order will be delivered to your door completely free of charge. There is no minimum order value.

Your Order Has Been Shipped
Have you found the perfect outfit or accessory on our site? Then you'll naturally want to enjoy it as soon as possible! That is why we ensure your order is processed and shipped as quickly as possible.

In order to offer our customers fair prices, we have chosen to consolidate orders and ship them together once the minimum order quantity has been reached. We appreciate your understanding and support, and your contribution to a more responsible and sustainable world.

Please note: like many other online shops, we are currently experiencing high demand and delays may occur as a result of the ongoing health situation. Please take this into account when placing your order. We are doing everything we can to dispatch your order as quickly as possible.

Express Shipping
Would you like your order shipped the same day? Please contact us by email. Our customer service team will be happy to advise you on the best solution.

GENERAL SALES CONDITIONS

In the event of loss, non-return or impossibility of recovering the product, administrative costs of up to 10% of the product value may be deducted from the amount to be refunded.